FAQ (Frequently Asked Questions)

About Tezerac.com

What is Tezerac.com?

We, at Tezerac, are powered with one lofty ambition to offer well-made furniture and breathtakingly beautiful accessories at fair prices. Riding on years of experience, we have curated a range of furniture and accessories that speak volumes about craftsmanship. Housing impressive furniture designs from far lands, our range depicts a balanced combination of functionality and aesthetics. With our extensive offering and convenience to shop online, we make it easier to choose an ideal product for your humble abode. Our products are only delivered in India. Our parent company- Enkie International Pvt. Ltd has more than two decades of experience.

How can I get in touch with Tezerac’s team?

You can easily get in touch with our customer service team by writing to us at support@tezerac.com or calling us at +91 9810383250 (10 AM - 7 PM) from Monday to Saturday.

Our registered address is:

  • Enkie Internation Pvt. Ltd
  • Plot No.: 129,
  • Sector : 39 Gurugram, ,
  • Haryana-122003

My Account and Website

How do I register and start my new account?

Please click on 'SIGNUP', which is located on the top right-hand side of the website. A pop-up will appear where you can fill in your details as requested before clicking 'Submit'. You will receive a confirmation e-mail with a link on the registered email address, confirm it and you can now login to our web store with your credentials.

Alternatively, you can also signup using your Facebook/Google accounts by clicking Facebook/Google button respectively.

If I face a problem while placing an order on your website, can I place my order over the phone?

  • Yes, you can place your order over the phone but that can be only done with payment mode as ‘cash on delivery’. Please get in touch with our customer care representatives on +91 124 4369980 (10 AM - 7 PM) and they will assist you further in the buying process.

In case ‘Check Shipping Time’ states a particular product is not eligible for ‘cash on delivery’ option, then our representatives will not be able to assist over the call. We would request you to send us the screenshot, with a short description of the issue you faced, on support@tezerac.com and our technical team will get into action.

Is it necessary to have an account to shop on 'Tezerac.com'?

Tezerac.com gives you the option of shopping as a ‘Guest’ too. Just enter your email ID on the checkout page and enjoy our fabulous range of products. We would recommend you to register as it enables you to access privileges offered to our registered users. Moreover, it is quick for you when you visit us again.

Do I need to enable cookies in my browser

In order to deliver better browsing experience, we make use of cookies. A small amount of data is sent from our website to your browser and stored on your device (mobile / tab / computer). Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). These are not designed to access your personal information, but instead use anonymous unique identifiers.

Cookies need to be enabled on your browser to allow you to add product(s) to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer. You can log out by clicking on 'Logout' in the top right-hand corner of the page.

How can I provide feedback about a product?

We look forward to any kind of feedback about our products, services, technology etc. You can do it in three ways:

  • For Product Reviews- You can go to respective product page and provide your reviews/comments after logging into your Tezerac account.
  • For feedbacks- You can visit contact _us and submit your feedback.
  • Additionally, you can write us at support@tezerac.com

Cancellations and Returns

How and when can I cancel an order?

  • If you are a registered customer, you can log in to your Tezerac account and follow the steps mentioned below:
  • Go to My Orders > Click option ‘Cancel’ against the order you need to cancel.

Cancellations are possible after placing the order but only till the product is not shipped. After shipment, it can only be marked as a ‘Return’. Please feel free to contact us for further queries.

How do I initiate a return process

  • Initiate return process through following steps:
  • 1. Go to ‘Returns’ section in my account
  • 2. Create a new Return/Replacement
  • 3. Select the Order Id
  • 4. Select products you need to return
  • 5. If you wish to leave remarks, please add the same in the summary section. If it’s a ‘Cash on Delivery’ order, then please mention your banking details in same, so that we can process your refund
  • 6. Click on ‘Submit’ button

Alternatively, you can contact our Customer Care team to initiate the return process. We recommend getting in touch with a customer care representative before initiating the return process.

For products returned without creating a return request on our web store, we will not be able to process a refund.

Once a return request is authorised from our end, we will pick up the product ourselves or get it picked through any of our partners. Click here to read our Return Policy

Who pays for the shipping if I send an item back?

We offer ‘Reverse Pick Up’ facility in selected locations wherein your items can be picked up from your listed address for ‘Free of Cost’.

In case you need to send the product yourself, kindly ensure that you use a trackable shipping method. Please ensure that product is packed in transit worthy packaging. Shipping cost for all approved reverse pick up cases will be reimbursed to 10% of selling price or the actual cost, whichever is lower. Also, please send an email to support@tezerac.com. with your order details and the tracking ID of courier used to inform about the dispatch of product from your end.

What if a product has missing parts or defects?

If you have received a product with missing parts, defects or accessories, immediately notify our Customer Care team.

For any short-shipment/missing parts/faulty parts, the particular part would be replaced as soon as possible. You will need to inform us of any missing parts/defects within 48 hours of delivery of the product, in order to receive the replacement.

Refunds

How long does it take to initiate a refund?

We will process a refund within 7 business days of receiving the returned product in its original packaging.

How will I receive the refund?

All refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card.

Refunds for cash payments will be done through an online transfer to customer's bank account.

Shipping and Delivery

How can I find out if Tezerac.com delivers to my pin code?

Once you click on any product, you will notice a box, on the right-hand side, under ‘Check Shipping/Delivery Time’. Enter your pin code in that box and find out whether we deliver in your area and the expected delivery time for your product.

What if I am not at home when my package arrives?

If, for any reason, our shipping partner cannot reach you, we will provide you with the instructions to collect the product(s) directly from our shipping partner. In case you find that delivery is unsuccessful, please contact our customer care on +91 124 4369980 (10 AM - 7 PM) or drop us an email at support@tezerac.com.

Does Tezerac.com deliver products outside India?

We are currently delivering products only in India.

Assembly

I bought a piece of furniture from Tezerac.com; can you help me assemble it?

Yes, we provide assembly option ‘Free of Cost’ at limited locations due to the limited reach of our assembly partner. However, we encourage you to do the assembly by yourself and get voucher worth 10% discount for your next purchase. We can also provide you with an online demo or an email with a draft of instructions to be followed.